Rogue's Gallery: 00011 Sergeant Twitches

I met Twitches a few weeks back when Javier and I were out on travel making house calls. This guy is the kind of Marine that I dreaded meeting up with. I mean he was a nice and pleasant guy and all but, he is one of those guys that believe in the Corps 110% and that the Marine way is the best and only way. As I have said that's a real good thought to have when taking a hill but when configuring a server a little advice here and there won't hurt. One thing that kinda sucks about this job is that you have to really dig for answers when it comes to tech support. I mean no Corporal is going to question a Colonel when the man says

"I pulled the plug and it just stopped working."

As it is in the real world people are don't like to say that they think they messed something up when it comes to computers. It's just harder to get to the root cause around here.

I call him Twitches because the guy's life basically revolves around him scheduling meetings to get his ass chewed out by officers or as the Marines like to call it "motivated". When we got there the guy was literally a nervous wreck. We showed up, as he had just gotten "motivated". You remember when you were a kid and you were at your friend’s house when his Mom decided now was the time to go off on your buddy when you two were playing. Your buddy’s Mom is going off an you are just stuck there wishing you could be anywhere but, there but, you don’t dare move just in case. Yeah, same feeling.

The system was a wreck and was in need of some serious PMS (Preventative Maintenance Servicing) had we been contacted earlier the system would not have been in the state it was in but, like I said he felt he could do it all himself. Truth is told he would have been able to if we showed him how to do it once.

His major problem was that he needed some data cables that we had to deliver. They had their own cables but had lost them he tried to figure out a work around to getting the data he needed without the cable. Well besides wasting time he made people in the need very angry. You should have seen the guy, when Javier handed him the cable he cradled it like you would a newborn baby. I don't think he was conscious of that movement. Javier and I however both saw it and we shared an "I think we just saved this guy's sanity" look.